End-to-end workflows

Use these checklists to understand how records move between teams and modules.

New outpatient visit

  1. Admin creates departments/doctors and doctor availability.
  2. Reception creates/finds the patient.
  3. Reception books an appointment or performs Walk-in Check-in.
  4. Patient is checked in and optionally triaged.
  5. Doctor starts consultation, creates/finalizes prescription, and completes the visit.
  6. ZenhCare raises or links the invoice according to settings.
  7. Cashier records payment; Hospital Admin verifies it if staff verification is required.

New inpatient stay

  1. Admin configures wards/beds and IPD billing policies.
  2. Staff approves a patient request or selects Admit Patient.
  3. Ward/bed/doctor are assigned; the bed becomes occupied.
  4. Staff record rounds, diet, medicines/MAR, lab/OT work, stock use, services, charges, and payments.
  5. Doctor completes the discharge summary and finalizes discharge.
  6. ZenhCare releases the bed and raises the final bill; Finance collects or follows up the balance.

Laboratory order to report

  1. Configure the test catalogue and report template.
  2. Create the order for a patient and collect the sample.
  3. Mark Processing and enter component values/interpretation/document.
  4. Verify and publish/report the result.
  5. Patient and permitted hospital users can view the report; the invoice is created according to Finance settings.

Purchase to patient use

  1. Add supplier and inventory item.
  2. Create/send a Purchase Order or receive directly from a challan.
  3. Post the GRN into the chosen store.
  4. Transfer/issue stock to a ward, pharmacy, lab, or OT store.
  5. Dispense/use the item for a patient and record the charge where applicable.
  6. Handle unused returns, supplier returns, stock counts, and payment through their respective pages.

Patient-requested online visit

  1. Patient selects a doctor, Online visit, date, and payment method.
  2. Appointment is confirmed and appears for patient and doctor.
  3. When ready, the doctor opens the telemedicine room.
  4. Patient accepts the incoming call or selects Join.
  5. Both parties use the encrypted, non-recorded room and leave/end when finished.
  6. Doctor finalizes the clinical record; patient can review appointment/payment information afterward.