OPD — outpatient queue

Use OPD to move an outpatient from arrival through triage, consultation, and completion.

OPD queue

The OPD queue
The live queue reflects check-in, triage, consultation, completion, cancellation, and no-show status.
Walk-in check-in
Choose the patient, specialty, doctor, visit type, and time to add a walk-in to the queue.
  • Purpose: Manage the real-time outpatient queue.
  • Access: Clinical → OPD.
  • Walk-in Check-in: Find/create the patient, select Department/Specialty, Doctor, Visit Type, and optionally Chief Complaint. Use the standard time or enable Use custom time and enter start/end times.
  • After check-in: ZenhCare creates a checked-in appointment and adds the patient to the doctor's OPD queue. Queue position and status change as staff triage, start, and complete the visit.

Typical outpatient workflow

  1. Find or create the patient.
  2. Book an appointment or use Walk-in Check-in.
  3. Record payment when hospital policy requires it.
  4. Triage the patient where used.
  5. The doctor starts the consultation, creates the prescription, and completes the visit.
  6. Complete any remaining invoice or payment action.